Transform your room service with Otely : an all in one solution

Customer experience, operational efficiency and digitalization are at the heart of the hotel industry's challenges. With Otely, provide a seamless and innovative in-room dining service — no constraints, no extra effort.

Simplify order management, enrich the in-room experience and generate additional revenue with ease.

Discover how to rise above the competition, strengthen guest loyalty, and boost your bottom line with next-generation room service.

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Bowo Duvet Mews Opera Cloud
Bowo Duvet Mews Opera Cloud Bowo Duvet Mews Opera Cloud Bowo Duvet Mews Opera Cloud Bowo Duvet Mews Opera Cloud

With Otely, your customers have access to the most extensive restaurant offer on the market. Curate a selection of top-rated local restaurants to match your hotel’s brand and standards. Offer your customers 24/7 room service, ideal for satisfying their every need, even in the middle of the night.

Whether you're craving sushi, pizza or simply looking for the best burger in town, it's possible! And without your customers having to leave their rooms.

Already have an in-house F&B service?

Digitalize your entire in-house catering offer with a dedicated F&B platform, and leverage Uber Eats orders placed directly from your hotel to meet all your guests' requirements.

Mobile interface for the Otely application displaying a selection of restaurants offering meal delivery for hotel rooms, with ratings, rates and delivery times.

Innovative

Your F&B offer with Otely

Modern

A connected solution accessible to all

Opting for Otely means offering your customers seamless, turnkey room service.

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Thanks to their smartphone, your customers can access the entire F&B offer available on the Otely platform via a simple in-room QR code or your digital booklet.

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The ordering interface is intuitive and user-friendly, even for less tech-savvy guests. It also adapts to your customer's language, with FR/ENG/ES translation.

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No more calls or wait times at the reception desk!
 In just a few clicks, your customers can order their favorite dishes from their room. The order is automatically sent to the restaurant for preparation and pick-up by a delivery driver.

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The Otely platform interfaces directly with your PMS (MEWS, Opera Cloud, etc.) for automated invoicing, whether for check-out or self-collection.

Efficient

Optimizing internal operations

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Room service without a kitchen? It's possible!

With a 100% outsourced solution, you can offer your customers a complete catering service, without the need for a kitchen or a dedicated team. 

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A turnkey solution

With Otely, setting up your room service is a snap. A few QR codes in the room and you're ready to go!

Thanks to simple, turnkey training, your team can master the solution and its dedicated back office in just a few hours.

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And once the Otely service is up and running?

✓Farewell to time-consuming tasks, the customer orders autonomously in the room. The solution is connected to your PMS for automatic billing, guaranteeing smooth, error-free management.

✓ You regain control over delivery flows thanks to a predefined delivery route. Delivery flows are perfectly controlled and ensure smooth order receipt. No more delivery drivers roaming the hotel searching for guests!

✓Thanks to a dedicated back office your team gets a complete overview of your Otely service,order tracking in real time, instant alerts, detailed history and key KPIs to analyze your room service performance.

Made-to-measure

A personalized customer experience

With Otely, put the customer experience at the heart of your strategy and stand out from the crowd to attract new customers and build loyalty.

Give your customers the experience they deserve, with a tailor-made service that meets their every need.

Offer your customers a range that changes with the time of day, thanks to a selection of the best restaurants in your neighborhood. 

You don't need to fill in any personal details or credit card details, and your guest's meal is billed directly to their room.

For an even more personalized experience? Adapt the Otely interface to your brand's colors.

Additional income effortlessly

Since its launch, Otely 's mission has been to offer the most satisfying room service solution for your customers, while simplifying the day-to-day management of your teams.

Thanks to its innovative model, you earn commission on every order placed by your customers, without any operational constraints.

Depending on the number of rooms in your establishment, Otely can be a real source of additional revenue for your business.