Customer testimonial

Best Western Premier
Hôtel de la Poste

A haven of relaxation in the heart of Troyes

Ideally located in the historic center of Troyes, the Best Western Premier Hôtel de la Poste **** has recently undergone a facelift, offering guests an elegant and soothing setting.
With its street-side bar, light-filled patio and Nuxe spa, the establishment perfectly combines charm and comfort.

The Hôtel de la Poste attracts both business and leisure guests, in a setting conducive to relaxation and calm.

The Otely effect

100%

customer satisfaction

+30

customer-selected local restaurants

upsells of drinks from the mini bar

Customer satisfaction, at the heart of hospitality

Challenge

With no real in-house kitchen, the Best Western Premier, Hôtel de la Poste was looking for a solution to offer in-room catering on a par with its four-star standing.
Previous options (in-house restaurant, catering jars) did not fully meet customer expectations or team constraints.
Their objective? to have a room service that would generate customer satisfaction, while simplifying the work of reception teams.

Solution

L'Hôtel de la Poste chose Otely for its ease of use and its approach designed for both customers and teams:

  • A varied offering that caters for all tastes, from gourmet burgers to healthier options.

  • A turnkey solution: quick and easy for teams to set up and get to grips with.

  • A service adapted to new uses, perfectly integrated into the hotel's customer experience without weighing down the teams' day-to-day work. 

Results

  • An increase in sales at the mini bar, since the launch of Otely.

  • Teams + peace of mind: a quality offering that generates neither stress nor operational complexity.

  • A service appreciated by all profiles: business customers, families, couples or groups, there's something for everyone.

  • Improved customer satisfaction: no more bad marks for room service, and an enhanced overall customer experience.

"It's perfect for us, exactly what we needed to give our customers every possible choice while operating serenely on the team side."

Théodora - Manager, Hôtel de la Poste

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