Customer testimonial - Helzear Hotel Group
Helzear Hotel Group
Hotel residences in the heart of Paris
The Helzear group embodies an upscale vision of accommodation, combining the charm of a boutique hotel with the intimacy of a private residence. Located in the heart of Paris, its establishments offer guests a unique experience, combining elegance and flexibility, for both business and leisure stays.
A seamless customer experience, simplified service for teams.
Prior to Otely, the Helzear residences already offered an in-room catering service via an external platform, but were looking for a solution better suited to their hotel standards.
The service was still largely managed manually by the teams, requiring time and coordination on a daily basis.
The objective: to offer their customers a more fluid and consistent experience, while simplifying order management for the teams.
Challenge
Solution
With Otely, Helzear has found a solution designed for the hotel industry:
Intuitive digital room service, accessible via QR code directly in the room.
A selection of partner restaurants guaranteeing consistent quality and fast service.
Integrated tracking enables teams to keep control of the customer and delivery journey, without any additional operational burden.
Results
An enriched customer experience, thanks to fluid, modern service available 24/7.
A selection of restaurants guaranteeing a quality offering, in line with Helzear standards.
Teams freed from management and coordination tasks, with a simple, fully digitalized process.
Helzear combines operational control and service excellence, offering a connected, fluid and stress-free in-room experience for our teams.
Pleasing your customers has never been easier.
Join the visionary hoteliers who are transforming the in-room experience with Otely.
Take action today!