Customer testimonial
ibis Paris Bercy Village Hotel
Comfort at the heart of Bercy
Ideally located a stone's throw from the Cours Saint-Émilion, the ibis Paris Bercy Village *** hotel offers a friendly setting, ideal for all types of stays.
With its 195 rooms, restaurant, and bar, the hotel welcomes business travelers, families, and visitors in a warm atmosphere, conducive to both relaxation and work.
Providing more services to customers, combining modernity, comfort, and safety.
With high visitor numbers, the ibis Paris Bercy Village hotel wanted to offer its guests more services.
The challenge was to combine modernity, comfort, and security while maintaining a simple customer experience and without complicating day-to-day operations for staff.
Challenge
Solution
With Otely, the ibis Paris Bercy Village hotel was able to:
Enhance your catering offering with a secure interface.
Offer greater convenience to customers and staff with a simple process from order to pickup.
Promote upselling by integrating your internal menu into the Otely ordering interface.
Results
A full catering service available 24/7, including the hotel's own snack bar and delivery from the best restaurants in the neighborhood.
Customer satisfaction through choice, convenience, and a simple ordering process directly from your mobile device.
This saves time for hotel staff, who remain in control without having to manage meal preparation.
The ibis Paris Bercy Village hotel has thus been able to enhance its service offering, while complying with the standards of the ibis budget brand and meeting its customers' new expectations in terms of technology and security.
Otely has greatly simplified room service management within the hotel by offering a 24-hour solution with a wide range of dining options, which is a prerequisite for ibis brand hotels.
Alix - Assistant Manager, ibis Paris Bercy Village Hotel
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