Customer testimonial
LePrince Hotel-Spa,
Best Western Premier Collection
A place to relax in the heart of Le Mans
Located in the heart of Le Mans, Leprince Hotel-Spa ****, Best Western Premier Collection, is an exceptional address combining elegance, comfort and relaxation in its characterful rooms and wellness area.
The Otely effect
24/7
room service always available
40%
conversion rate
+60
customer-selected restaurants
More choice for customers, no operations for teams
Challenge
Leprince Hotel-Spa wanted to enhance its in-room service with an offering that matched its 4-star positioning, while remaining simple to manage for its teams.
After experimenting with several outsourced solutions, the hotel was looking for a more qualitative and fluid alternative, capable of maintaining a high level of customer experience without complicating its internal organization.
Solution
With Otely, the hotel has found a solution that reconciles customer autonomy and operational peace of mind:
A selection of partner restaurants aligned with the establishment's standards.
A simple, intuitive interface that puts the customer back in charge, for greater flexibility, while accompanying them in a manner consistent with the hotel's universe.
Smooth set-up, with no need for additional cooking or management.
Results
Satisfied customers who appreciate the diversity and quality of our offering.
Teams freed from the logistical burden of room service.
An enriched experience consistent with the hotel's image: fluid, high-quality and comfortable.
Leprince Hotel-Spa has found the right balance between high standards of service and operational efficiency, to offer its customers an experience in keeping with its DNA.
"Why bother again offering a room service menu with reheated products not to the taste of the customers? Let them choose what they want directly!"
Ana - Manager, Leprince Hotel-Spa
Pleasing your customers has never been easier.
Join the hoteliers who are transforming the in-room experience with Otely.