Customer testimonial

LePrince Hotel-Spa,
Best Western Premier Collection

A place to relax in the heart of Le Mans

Located in the heart of Le Mans, Leprince Hôtel-Spa ****, Best Western Premier Collection, is an exceptional address combining elegance, comfort and relaxation in its characterful rooms and wellness area.


The Otely effect

24/7

room service always available

40%

conversion rate

+60

customer-selected restaurants

More choice for customers, no operations for teams

Challenge

With no in-house restaurant, Leprince Hôtel Spa wanted to offer its customers a varied, high-quality in-room catering solution, while avoiding the complex management of traditional room service.

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Solution

Leprince Hotel-Spa chose Otely for its operation-free, customer satisfaction-oriented approach:

  • A wide choice of local restaurants to satisfy all their customers' tastes, without the need for an in-house kitchen.

  • A simple customer journey, in which the hotel remains at the heart of the experience.

Results

  • More satisfied customers, thanks to modern, comfortable service.

  • Teams freed from the operational constraints usually associated with room service.

  • An enhanced premium experience, in line with the establishment's image.

"Why bother again with a room service menu with reheated products that aren't to the customer's taste? Let them choose what they want directly!"

Ana - Manager, Leprince Hôtel-Spa

A happy man lying on the bed in his hotel room. 









Pleasing your customers has never been easier.

Join the visionary hoteliers who are transforming the in-room experience with Otely.

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